FAQ

What is T-Shirt Strategy?

T-Shirt Strategy is a Black-owned and Black-managed apparel and accessories brand creating retail products rooted in culture, family, and community. We offer both evergreen designs and limited-edition drops inspired by shared values and community moments.

What is T-Shirt Strategy?

Are your products affiliated with Jack and Jill of America, Inc.?

Yes. T-Shirt Strategy is an official vendor of Jack and Jill of America, Inc.. Our retail products are designed to serve families, parents, and supporters within the Jack and Jill community, offering thoughtfully created apparel and accessories for everyday wear, events, and special occasions.

What types of products do you sell?

We sell physical retail goods including:

T-shirts
Hoodies and sweatshirts
Youth and adult apparel
Tote bags and select accessories

All items are produced and shipped directly to customers.

What is the difference between evergreen products and limited drops?

Evergreen products are available year-round and designed for everyday wear.
Limited drops are released in small quantities around cultural moments, seasonal themes, chapter activities, or special events and may not be restocked.

How long does it take to receive my order?

Orders typically ship within 3–7 business days after purchase. Shipping times may vary based on location and demand during peak seasons or during drop launches. Tracking information is provided once your order ships.

Where do you ship?

We currently ship within the United States. Shipping availability may expand in the future—please check our Shipping Policy for the most up-to-date information.

What sizes do you offer?

Most apparel is available in adult and youth sizes, depending on the product. Size charts are included on each product page to help you choose the best fit.

What is your return and exchange policy?

Because many items are produced in small batches or limited runs, all sales are final unless an item arrives damaged or incorrect. If there is an issue with your order, please contact us within 7 days of delivery so we can assist.

How do I care for my apparel?

For best results:

Wash garments inside out in cold water
Use mild detergent
Tumble dry low or hang to dry
Avoid ironing directly on printed areas

Care instructions may vary by product and are included when applicable.

Do you offer custom orders or personalization?

At this time, we focus on curated retail collections and limited drops. We do not offer custom or personalized orders through the online store.

How will I know when a new drop launches?

We recommend joining our email list or following us on social media to stay informed about upcoming drops, restocks, and special releases.

How can I contact customer support?

For questions about orders or products, please reach out to us via email using the contact information listed on our website. We aim to respond within 1–2 business days.